Cookie Policy

Cookie Policy

Effective Date: 21st March 2026

This Cookie Policy explains how Indian Testing Board (“we”, “our”, or “us”) uses cookies and similar technologies on our website https://istqb.in/. This policy explains what cookies are, how we use them, and how they help improve your browsing experience.

By using our website, you agree to the use of cookies as described in this policy.

1. What Are Cookies

Cookies are small text files that are stored on your device (computer, mobile, or tablet) when you visit a website. They help websites function properly, improve user experience, remember user preferences, and collect analytical data about website usage.

Cookies may be temporary (session cookies) or persistent cookies that remain on your device for a defined period.

2. How We Use Cookies

We use cookies for the following purposes:

• To ensure the website functions properly
• To maintain secure user sessions
• To improve website performance and analytics
• To enable chat functionality for user support
• To help understand how visitors interact with the website

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function correctly. Without these cookies, certain services and features of the website may not be available.

Examples used on our website include:

• _Host-next-auth.csrf-token - Helps protect against cross-site request forgery attacks.
• _Secure-next-auth.callback-url - Maintains authentication flow and redirects during login.
• _chatwoot_session - Maintains active session for live chat functionality powered by Chatwoot.

These cookies do not store personally identifiable information.

3.2 Functional / Session Cookies

These cookies enable the website to remember certain information about your interaction with the website.

Examples include:

• cw_conversation - Stores information related to live chat conversations.
• rl_session - Maintains session information to ensure proper functionality of the website during a user visit.

These cookies improve the usability and functionality of the website.

3.3 Analytics and Performance Cookies

These cookies collect information about how visitors use our website. This helps us understand website traffic and improve performance.

Examples include:

• _ga - Used by Google Analytics to distinguish users.
• _ga_KQCNC25WZ8 - Used by Google Analytics to maintain session state.
• rl_anonymous_id - Stores anonymized user identifier for analytics.
• rl_page_init_referrer - Stores the referring page that directed the visitor to our website.
• rl_page_init_referring_domain - Stores the referring domain of the visitor.

These cookies collect aggregated information and do not directly identify individual users.

4. Third-Party Services

Our website may use third-party platforms that may place cookies on your device. These include:

• Chatwoot - for live chat and support services
• Strapi - for managing website content
• Ghost - for blogs and event-related content
• Payment gateway providers used for processing online payments

These third-party services may use cookies according to their own privacy policies.

5. Cookie Duration

Cookies used on our website may be either:

Session Cookies These cookies expire when you close your browser.

Persistent Cookies These cookies remain on your device for a defined period to remember preferences and analytics data.

The duration of cookies may vary depending on the service provider.

6. Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can:

• Delete existing cookies
• Block cookies from certain websites
• Set your browser to notify you before cookies are stored

Please note that disabling certain cookies may affect the functionality of the website. You can learn more about managing cookies through your browser settings.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or website functionality. Any updates will be posted on this page with the revised effective date.

8. Contact Information

If you have any questions regarding this Cookie Policy, please contact:

Indian Testing Board

A-108B, Sector 58 Noida, U.P, India – 201301

Email: mohnesh@indiantestingboard.com

Website: istqb.in and itb.istqb.in